Warranty

 

To initiate a warranty replacement, please submit your proof of purchase and serial number to info@dogtra.ca. Once our team verifies the information, we’ll follow up with the next steps.

 

LIMITED WARRANTY

For Dogtra Canada Products Purchased from Dogtra Canada Authorized Dealers

 

One-Year Warranty

Except as otherwise provided below, Dogtra Canada warrants to the original retail purchaser (“You”) that its Dogtra Canada products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase (“Warranty”).  The Warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra Canada product during said one-year period.  For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply. Dogtra Canada, at its sole discretion, shall determine whether to repair or replace a product covered by the Warranty.

+1 Year Extended Warranty

The following products will come with the One-Year Warranty and also have an additional one (1) year warranty from the date that your original warranty expires (“Extended Warranty”). 

Extended Warranty Product Models

  • PATHFINDER2
  • PATHFINDER2 RX GREEN
  • PATHFINDER2 TRX RX BLUE
  • PATHFINDER2 MINI
  • PATHFINDER2 MINI TRX RX BLUE
  • PATHFINDER2 MINI TRX RX BLUE
  • EDGE RT
  • EDGE RT RX ORANGE

Warranty Conditions

The Warranty is not transferrable and applies to your Dogtra Canada product only if:

  1. You are the original retail purchaser of the product,
  2. You bought the product from a Dogtra Canada authorized dealer, and 
  3. You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.


Warranty Exclusions

The Warranty does not cover damage, loss, or deterioration to your Dogtra Canada product caused: by misuse, neglect, abuse, or other improper handling of the product; by failure to follow use or care instructions; by use of the product for other than its intended purpose; by accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface.

The Warranty also does not cover Dogtra Canada products that: are purchased from non-authorized dealers; are purchased outside of Canada; have been damaged during shipment (even if Dogtra Dogtra Canada paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra Canada; or have serial numbers that have been altered or defaced.

 

Sole Warranty

This Warranty is the only warranty offered by Dogtra Canada for its Dogtra Canada products.  Other than said Warranty, Dogtra Canada makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material.  No dealer of Dogtra Canada products, nor any employee or agent of Dogtra Canada, is authorized to make any additions, changes, or extensions to the Warranty.  Dogtra Canada, at its sole discretion and at any time, reserves the right to modify the Warranty.

 

DISCLAIMER OF OTHER WARRANTIES

The Foregoing Warranty Is Provided In Lieu Of All Other Warranties, Whether Express Or Implied. Dogtra Disclaims Any Implied Warranties Including, But Not Limited To, The Implied Warranties Of Merchantability And Fitness For A Particular Purpose.

 

Limitation of Remedies

Dogtra Canada’s liability is limited to the cost of repair or replacement of the Dogtra Canada product under Warranty.  Any claim or action to enforce the Warranty must be commenced within thirty (30) days of the Warranty’s expiration for your product.  Dogtra Canada will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra Canada and its products.  Damages that Dogtra Canada will not be responsible for include, but are not limited to: loss of income or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience, downtime, or any other time; loss of goodwill; claims of third parties including customers; and damage to property. 

 

Legal Rights May Vary By Province or Jurisdiction

The Warranty gives You specific legal rights, and You may also have other rights which vary by province or jurisdiction.  Some provinces or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.

If any portion of the Warranty is held by a court to be invalid or unenforceable, the remaining portions of the Warranty shall remain in full force and effect and shall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified so as to most nearly achieve the intent of the Warranty.

How to Obtain Warranty Service

Should your Dogtra Canada product require warranty service, please contact Customer Service by phone or email for a warranty evaluation (see below for contact information).  Upon approval of your warranty work, Dogtra Canada will replace (at Dogtra Canada's election) your product.  Dogtra Canada will handle shipping, including cost, of the replaced product back to customers in the within Canada.  Dogtra Canada will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to outside of Canada.  Such costs, taxes, or fees will be borne by the customer.

 

Dogtra Canada Inc Customer Service

8661 201st Street, 2nd Floor Langley, BC, V2Y 0G9
Customer Support: 604-546-7402
Tech Support: 1-(888) 811-9111
info@dogtra.ca
Mon – Fri, 8:30 AM to 4:30 PM (PST)