Return Policy

Return Policy

Customers may return parts or devices purchased from Dogtra Canada within 45 days from the date of purchase for a refund. All products returned must include a proof of purchase, original packaging, and all contents must be in “like-new” condition. After 45 days, the manufacturer’s warranty applies for any defects or malfunctioning units.

• Training Units and No Bark Collars must include all original package materials, manuals and accessories to qualify for a refund.

Refund amounts exclude shipping charges or any other add-on charges to and from your
location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. Dogtra Canada cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.

Please ship all returns to:
DOGTRA CANADA 
709-2071 Kingsway Avenue, 2nd floor, Port Coquitlam, BC, V3C 6N2, Canada

**All returns must include your name, billing address, and phone number. Customers must send the serial numbers of all products to info@dogtra.ca and receive a confirmation from a representative of Dogtra Canada for approval prior to shipping. Once approved, a
representative of Dogtra Canada will contact you for your payment information for
credit/refund after completion of the return process.

Return Policy only applies to customers that purchased parts and devices directly through Dogtra Canada either by phone or email.